Multi-Site Renovations Maintain Market Relevance and Improve the Resident Experience

Multi-site operators are challenged to keep a portfolio of communities relevant and competitive— responding to different needs in diverse markets.

PMMA (Presbyterian Manors of Mid-America®) has been committed to quality senior services for 75 years with 16 communities across Missouri and Kansas and a new campus in Colorado Springs, Colorado. Throughout its years of service, the organization has continuously recommitted to its mission—the promise to advocate for seniors and help them retain a happy, fulfilling life; assist residents with specific needs; provide compassionate service; and serve as a trusted resource. PMMA® has demonstrated this deep commitment to the senior population by investing in campus renovations across its portfolio.

“The need to be very intentional with capital dollars is even greater today, which means when looking at community improvements it all starts with market, market, market,” says Taylor. “You need to look beyond current resident requests and identify who you are selling to—the needs and wants of prospective residents. Work with your team to strategize and design to meet those expectations.”
Bill Taylor

PMMA Chief Operating Officer

Multi-Site Renovations to Maintain Market Relevance and Improve the Resident Experience

 

 

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Download our full report to learn how the design team worked with PMMA to prioritize the scope of work at each campus and strategize how to overcome the challenges presented by existing building conditions.

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Contact Katie Miller – kmiller@agarch.com for more information or to coordinate a meeting with the appropriate AG team member.